Cancellation & Refunds

Cancellation requests must be submitted directly to the hotel or through the original booking channel within the timeframe specified at the time of reservation to be eligible for a refund. Reservations cancelled outside the permitted window, or in the case of a no-show, may be subject to a retention charge as communicated during the booking process. Refunds, where applicable, will be processed to the original payment method within a reasonable period, subject to the policies of the respective payment provider.